Return Policy

This Return Policy applies to purchases, subscriptions, digital credits, paid interactions, paid content access, live streaming services, and other paid services offered through SarmasDolas. This policy is part of our Terms & Conditions and should be read together with our Privacy Policy and Complaints & Content Removal procedures.

Nothing in this policy limits any mandatory consumer rights that may apply under local law. Where the law gives you rights that cannot be excluded, those rights remain fully available to you.

Because SarmasDolas services are digital and may be consumed immediately, purchases are generally final once the service, credit, feature, content, or access has been delivered or used. Refunds may be considered only in limited cases, including:

• Duplicate charges caused by a technical or payment processing error
• Verified unauthorized transactions reported promptly by the legitimate cardholder or account holder
• Paid access that could not be delivered because of a confirmed platform-side technical failure
• Billing errors where the charged amount does not match the confirmed purchase price
• Refunds required by applicable consumer protection law

Before contacting your bank or payment provider, please contact SarmasDolas so we can review the issue quickly and preserve accurate evidence for both parties.

• Email us at [email protected] within 14 days of the disputed transaction
• Include your account email, transaction date, amount, payment reference, and a clear explanation
• Do not include full card numbers, passwords, government ID copies, or unnecessary sensitive data
• We may ask for additional verification before discussing account or payment details
• Approved refunds are normally returned to the original payment method through the payment processor

A chargeback is a payment reversal initiated through a bank, card issuer, or payment provider. We respect legitimate cardholder rights, including the right to dispute unauthorized or incorrect charges. However, chargebacks must not be used to avoid payment for digital services that were knowingly purchased, delivered, and consumed.

• When we receive a chargeback, we may temporarily restrict the related account while the dispute is reviewed
• We may submit transaction records, login records, service delivery logs, consent records, and communication history to the payment provider
• Credits, subscriptions, paid access, or account features related to the disputed transaction may be suspended or reversed
• Repeated, abusive, or knowingly false chargebacks may lead to account suspension or permanent termination
• If a chargeback is resolved in your favor, we will follow the decision of the payment provider and applicable law

SarmasDolas uses fraud prevention controls to protect users, creators, payment partners, and the platform. These controls help detect unauthorized transactions, stolen payment instruments, account takeover, refund abuse, chargeback abuse, and other harmful activity.

• Payment authentication and processor-side risk checks, including available 3-D Secure or similar tools
• Account, device, IP, geolocation, velocity, and usage pattern reviews
• Manual review of high-risk transactions, unusual purchasing behavior, or repeated dispute patterns
• Temporary holds, limits, or verification requests when suspicious activity is detected
• Creator identity, age, and consent verification before creator participation or payout eligibility
• Retention of transaction and security records where needed for fraud prevention, legal compliance, and dispute handling

If we suspect that your account or payment method has been compromised, we may take protective steps while we investigate. These steps may include password reset prompts, temporary account restrictions, cancellation of pending transactions, suspension of payouts, or additional identity verification.

Users must keep account credentials secure and notify us immediately if they believe their account, device, email, or payment method has been accessed without authorization.

The following conduct is prohibited and may result in refusal of service, account suspension, transaction reversal, reporting to payment partners, or other action permitted by law:

• Using stolen, unauthorized, or fraudulently obtained payment credentials
• Creating multiple accounts to bypass limits, restrictions, refunds, or prior enforcement action
• Attempting to obtain paid digital services without payment
• Misrepresenting purchase history, service delivery, identity, or authorization status
• Submitting false refund claims, false chargebacks, or manipulated evidence